This setup (e.g., two separate devices using IMAP to check email) can cause the duplicate email issues which you reported. Once the Office Removal Tool has started to remove all traces of Office, perhaps walk away and enjoy a nice cup of coffee.Īs to why there are duplicate emails, Outlook on the computer is configured to use IMAP and the user likely is also using their cell phone configured to use IMAP to also check for email. The latter is what makes the tool take so long. Aside from searching for and removing all remaining traces of your current version of Office, the tool also has to search for all remaining traces of other uninstalled previous versions of Office as well. The Office Removal Tool takes quite a while to run, and at times it might appear that it is not doing anything even though it is. After doing that and rebooting, you then run the Office Removal Tool. First you uninstall Office just like any other program from under Control Panel. I have used the Office Removal Tool before.

Ms office cleanup tool